Delete your Moth account

How to request deletion

Email support@mothselfcare.com with the subject Delete my Moth account. If you can, send it from the email address connected to your Moth account.

We may ask you to verify that you own the account before completing the request.

request account deletion

What is deleted

Deleting your Moth account removes the account and its cloud-backup data, including the progress and user-created content Moth backs up for that account. Limited purchase-linked records may remain so Restore Purchases can recover Moth+ collectibles you already earned. These records are kept separately and do not contain Memory Jar entries, custom affirmations or quests, or other cloud-backup content.

Data stored only on your device is separate. You may need to remove it from the app or device yourself.

Retention

Moth keeps account and cloud-backup data while your account is active so backup and synchronization can work. Once a deletion request is verified, Moth processes it promptly and within any timeframe required by applicable law. Limited purchase-recovery records may remain as described above, and some limited information may also need to be kept for legal, security, fraud-prevention, accounting, or app-store transaction obligations.

Subscriptions

If you have an active Moth+ subscription, deleting your Moth account does not automatically cancel the subscription purchased through the App Store or Google Play. Cancel it through the store where you purchased it. Account deletion and subscription cancellation are separate steps.

Questions?

If you have questions about deletion or privacy, contact support@mothselfcare.com or read Moth's Privacy Policy.